Terms and conditions

The stand outs:

  • Your bill falls due every 4 weeks and will be debited from your credit or debit card automatically. If payment fails you grant us permission to enter your premises and repossess any appliances therein which are the property of Whybuy Appliance Rentals.
  • There is an early return fee.  Returns less than 12 weeks from the date of sign up incur an early return fee of $100 per appliance, minus any rent you have alreay paid on the appliance.  For example if you rented out a washing machine at $10 per week for four weeks and then wanted to return it, you would need to pay a $60 early return fee.
  • We need one weeks notice to collect appliances when you decide you no longer want them.  If you leave it to the last minute and need them moved urgently, a $100 fee will apply.

Late payments and fees:

  • Your payments are due every four weeks in advance in order to keep your account in good standing.  You are under no obligation to continue renting appliances with us and may cancel at any time.  If you do carry on renting with us, you must pay your invoices when they are raised.
  • Our automated system will continue to attempt payment from your nominated credit or debit card for a period of two weeks following the invoice due date.
  • If you fall two weeks behind in your payments, your account will be forwarded to our collection partner, Local Recoveries Group, and a $20 late fee applied per outstanding invoice.
  • An invoice that is 14 day or more overdue will constitute a breach of contract and we reserve the discretionary right to treat these terms and conditions as repudiated by you and act accordingly.
  • We reserve the right to charge interest on all outstanding amounts at 15% per annum, calculated daily.
  • We reserve the right to repossess our appliances at any time with reasonable written or verbal notice to you.  If you fail to allow us to collect our appliances, we reserve the right to invoice you for their replacement value, as well as any additional recovery, collection, and legal costs incurred in collecting the overdue amount.
  • We reserve the right to recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.

The standard print:

  • You are responsible for goods we have rented to you. If they are stolen or lost, you are liable to pay for their replacement.  You must not deliberately or negligently damage our goods. Where the goods have been stolen, lost, or deliberately or negligently damaged you acknowledge and agree that Whybuy Appliance Rentals is entitled to process payment for their replacement and you will not dispute any charge for this reason.
  • Reasonable wear and tear.  We understand that accidents happen.  If there are any minor dents on the appliances or broken parts which have been caused accidentally, subject to how long you have had the appliance, we may at our discretion choose to waive the above condition.
  • We do not take any responsibility for any damage as a result of breakdowns, including spoilt food and flooding.  We make every endeavour to ensure our appliances are in good working order.  Like anything they can break down without warning.  You should only use a washing machine and dryer with someone present in the vicinity.  If you dispute that any goods or service supplied by us are faulty, defective or dispute the invoices we have issued, you must notify us in writing within 14 days of the invoice date, failing which you lose any right to dispute the quality of the goods, services or value.
  • Fair use.   Our appliances are only for domestic use, unless by prior agreement.
  • We may use your personal information for the purposes of obtaining credit reports containing consumer credit information and/or commercial credit information about you from credit reporting agencies.   We may use such personal information and any information disclosed by credit reporting agencies, in accordance with the Privacy Act 1988 (Cth), in assessing or enforcing our rights as set out in these terms and conditions, including with respect to delinquent accounts and in accordance with our privacy policy. Personal information may be disclosed to or between the our related companies, contractors, other credit providers, finance providers, service providers and our risk insurers and debt collectors. We hereby gives notice in accordance with Section 18E(8)(c) of the Privacy Act 1988 (Cth) that any personal information which is permitted to be kept on a credit information file might be disclosed to credit reporting agencies now or in the future. Any person may gain access to their personal information by request.