Terms and conditions

The stand outs:

  • We may perform a credit check and refuse service on the basis of that check. If we refuse service we will issue a full refund for any money paid, for any service undelivered.  We may also perform a credit check at any time while you are a customer.  Generally we will only undertake a credit check if you have fallen behind in your Whybuy payments, and when you first sign up.
  • Your bill falls due every 4 weeks and will be debited from your credit or debit card automatically. If payment fails you grant us permission to enter your premises and repossess any appliances therein which are the property of Whybuy Appliance Rentals.
  • You are not authorised to remove the appliances from the address they were installed at by Whybuy.  If you wish to move the appliances you must first ask us for consent.  Whybuy will not unreasonably withhold consent.   Reasonable grounds for withholding consent includes but is not limited to moving outside our service area.
  • We need one weeks notice to collect appliances when you decide you no longer want them.  If you leave it to the last minute and need them moved urgently, a $100 fee will apply.

Late payments and fees:

  • Your payments are due every four weeks in advance in order to keep your account in good standing.  You are under no obligation to continue renting appliances with us and may cancel at any time.  If you do carry on renting with us, you must pay your invoices when they are raised.
  • Our automated system will continue to attempt payment from your nominated credit or debit card for a period of two weeks following the invoice due date.
  • If you fall 21 days behind in your payments, your account will be automatically forwarded to our collection partner, Pro-Collect, and a 20% late fee applied per outstanding invoice.  An order that has been forwarded to our collection partner can only be paid by contacting Pro-Collect on 1300 183 907.
  • An order that is more than 60 days overdue will have an additional 10% late fee applied.
  • An account that is more than 60 days overdue and $150 or more in arrears may be reported to a credit reporting agency including Illion Australia, telephone: 1300 734 806, email: PACAustral@dnb.com.au as being in default.  This will negatively affect your credit rating.
  • Orders more than 60 days overdue may be the subject of legal action.  We will seek the recovery of costs for any legal action from you.
  • An invoice that is 14 days or more overdue will constitute a breach of these terms and conditions and we reserve the discretionary right to treat these terms and conditions as repudiated by you and act accordingly.
  • We reserve the right to charge interest on all outstanding amounts at 15% per annum, calculated daily.
  • We reserve the right to repossess our appliances immediately at any time with written or verbal notice to you, via your provided contact details.  If you fail to comply, including failing to respond to our demand for repossession, we reserve the right to invoice you for their replacement value, as well as any additional recovery, collection, and legal costs incurred in collecting the overdue amount.  We may also carry on renting the appliance to you until such time you cancel your rental by allowing us to collect our appliances.  If you ride off into the sunset with our appliances, or refuse to allow us to collect them, we will pursue civil action.
  • Failure to respond to our demand for repossession will amount to an intention to permanently deprive Whybuy of its property and may be a criminal offence and result in a conviction for theft (Crimes Act 1958 (Vic) s 74).  If you ride off into the sunset with our appliances, screen our calls, change your number, move house without notice, or refuse to allow us to collect them, – we will pursue criminal action.
  • We reserve the right to recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.

The standard print:

  • You are responsible for goods we have rented to you. If they are stolen or lost, you are liable to pay for their replacement.  You must not deliberately or negligently damage our goods. Where the goods have been stolen, lost, or deliberately or negligently damaged you acknowledge and agree that Whybuy Appliance Rentals is entitled to process payment for their replacement and you will not dispute any charge for this reason.
  • Reasonable wear and tear.  We understand that accidents happen.  If there are any minor dents on the appliances or broken parts which have been caused accidentally, subject to how long you have had the appliance, we may at our discretion choose to waive the above condition.
  • We do not take any responsibility for any damage as a result of breakdowns, including spoilt food and flooding.  We make every endeavour to ensure our appliances are in good working order.  Like anything they can break down without warning.  You should only use a washing machine and dryer with someone present in the vicinity.  If you dispute that any goods or service supplied by us are faulty, defective or dispute the invoices we have issued, you must notify us in writing within 14 days of the invoice date, failing which you lose any right to dispute the quality of the goods, services or value.
  • Fair use.   Our appliances are only for domestic use, unless by prior agreement.
  • We may use your personal information for the purposes of obtaining credit reports containing consumer credit information and/or commercial credit information about you from credit reporting agencies including Illion Australia, telephone: 1300 734 806, email: PACAustral@dnb.com.au, website: www.checkyourcredit.com.au.   We may use such personal information and any information disclosed by credit reporting agencies, in accordance with the Privacy Act 1988 (Cth), in assessing or enforcing our rights as set out in these terms and conditions, including with respect to delinquent accounts and in accordance with our privacy policy. Personal information may be disclosed to or between the our related companies, contractors, other credit providers, finance providers, service providers and our risk insurers and debt collectors. We hereby gives notice in accordance with Section 18E(8)(c) of the Privacy Act 1988 (Cth) that any personal information which is permitted to be kept on a credit information file might be disclosed to credit reporting agencies now or in the future. Any person may gain access to their personal information by request.
  • You must provide us with up to date contact and payment details at all times.  If you change your name, phone number, residential address, mailing address, or payment details, you must notify us within 7 days of the change.
  • We will honour superceded VIP memberships for affected customers at our discretion.  If you became a Whybuy customer before 1 June 2020, and remained a continual customer since that time, you may remain eligible to become a VIP member after your first 12 months of product rental, subject to our approval.  VIP membership entitles you to a 50% discount off the price of each product once you had maintained that order for 12 months, and your account was in good standing.  Please see below the original terms and conditions for Whybuys VIP membership offering:
    • Whybuy’s VIP membership program is subject to change at any time, and may be cancelled at any time without warning.
    • Discounts under VIP membership only apply to each appliance that has been rented by you, the customer, for a period of 12 months.  With the exception of changeovers for faulty appliances, VIP membership discounts for a changeover/upgrade/downgrade appliance is solely at the discretion of Whybuy.
    • If you need appliances moved, we can move them for a $100 fee.  You may also choose to move them yourself, but you will be liable for any damage that occurs during moving.  You must notify Whybuy of the appliances new location.